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Super Image Technologies Co.,Limited
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Super Image Technologies Co.,Limited Quality Info

Super Image Technologies Co.,Limited

SuperImage' Proucts are strictly comply with ISO 9001: 2000 and RoHS standard.
 

SuperImage warranties the proper function and user satisfaction of all products.

The warranty is valid for all installations fulfilling the relevant norms and application requirements. The products shall be under usage of normal condition or as

recommended in the manual.


SuperImage will replace or repair defective products within seven working days upon our approved inspection of the returned product except:
* Product that has been modified by the user.
* Product was not installed or maintained according to manual or specification accompanied.
* Product was subject to unusual physical or electrical stress, misuse, or negligence.
* Product was non-defective or product defect was not related to SuperImage product functionality, including third-party modifications.
* Other damages caused after receipt of product by customer.

Return Policy
SuperImage will replace or repair defective products within seven working days upon our approved inspection of the returned product(s); if replacement or repair is not

available, we will credit buyer's account. SuperImage will cover Normal Surface Mail shipping cost for the return of defective product(s), and will be responsible for

shipment of replacement products from our warehouse in Shanghai.
SuperImage will not reimburse or pay for unexpected costs or expenses, including without limitation labor or other costs associated with removal or reinstallation of

the product, even if it is ultimately deemed to be defective.

Exceptions:
* Product that has been modified by the user.
* Product was not installed or maintained according to manual or specification accompanied.
* Product was subject to unusual physical or electrical stress, misuse, or negligence.
* Product was non-defective or product defect was not related to SuperImage product functionality, including third-party modifications.
* Other damages caused after receipt of product by customer.
Updated Jan.,1st, 2011

Warranty Claim Procedures
1. Prepare and provide following information
1) Defective items (including part number and product name) and quantity
2) Description of the manufacturing defect
3) Proofs of defect, e.g. photos and videos
4) Original invoice issued by SuperImage
5) Date of purchase and, if already installed, date of installation

2. Contact SuperImage Customer Service Team
Please use emails or telephone methods to provide above information.
Our Customer Service Team will advise you on the next steps to complete your warranty claims.

Return Procedure
To obtain approval of product return to SuperImage, customer needs to follow our return procedures below:
1. Complete "Defective Return Form" or email to SuperImage to obtain "Return Material Authorization (RMA) Number", "Authorized Shipping Account Number" and a

shipping address label of SuperImage Return Center.
2. Indicate clearly the above "Return Material Authorization (RMA) Number" and "Authorized Shipping Account Number" on a tag attached on the return product and

dispatch the product to the stated shipping address.
3. Returned product will be inspected upon arrival at the center.
4. Once product is determined to be defective, we will replace or repair the product within seven working days.
Notice:
* Any return without authorization of SuperImage will not be accepted.
* If return product is found to be damaged, missing parts, a minimum 30% restocking fee will be charged.
* If return product is found to be non-damaged, the product will be returned to customer, at customer's expense, and a minimum 10% test fee of the product value will

be charged.

Company Certifications

Standard:ISO/ROHS
Number: 03507Q1
Issued By:
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